Rippit

Support themes and what they cost

Machines analyse support tickets, calls and chats in Rippit to rank recurring themes, estimate their cost and quote what customers said.

Already on WeMachines? Plugins → Rippit.

  • What were the top five themes behind October’s ticket volume?
  • Roughly what are the double-billing complaints costing us each month?
  • Find three customer quotes about slow refunds for the leadership update

How it works

Click Connect and sign in to Rippit. By default, each person connects their own account. Machines use the access of the person asking.

Developer
Rippit
Category
Data & analytics
How it connects
Log in with Rippit
Machines can
Read, and change what an admin allows
Website
rippit.com