Text
Support chats and tickets
Agents search customer conversations, HelpDesk tickets and LiveChat archives, then reply, tag, transfer or update tickets.
- Find recurring issues in the last 100 conversations
- Which tickets can I resolve in the next two hours?
- Reply to the open refund ticket from Maria and tag it billing
How it works
Click Connect and log in on Text’s own page. By default each person connects their own account, and an agent acts as whoever asked it.
- Developer
- Text, Inc.
- Category
- Business & operations
- How it connects
- Log in with Text
- Agents can
- Read, and change what an admin allows
- Website
- text.com
