Unthread
Support tickets
Agents search conversations, triage urgent tickets, watch SLAs and create or update tickets in Unthread.
- Show high-priority tickets that are close to breaching SLA
- Summarise this week’s conversations from Acme
- Create a ticket for the login bug Sam reported
How it works
Click Connect and log in on Unthread’s own page. By default each person connects their own account, and an agent acts as whoever asked it.
- Developer
- Unthread
- Category
- Business & operations
- How it connects
- Log in with Unthread
- Agents can
- Read, and change what an admin allows
- Website
- unthread.io
